Thank you for shopping with GRRASADIOS. We hope you love your new items, but if you’re not completely satisfied, we’re here to help. Please review our return and refund policy below:

1. Eligibility for Returns

• Timeframe: You may return items within 7 DAYS from the date of purchase for a full refund or exchange.
• Condition: Items must be unused, unwashed, and in their original packaging, with all tags attached.
• Exclusions: Certain items are non-returnable, including:
  • End of Season sales (EOSS) merchandises
  • Size mismatch
  • Items marked as “non-returnable” at the time of purchase

2. How to Return Items

• Online Purchases: To initiate a return, please visit our website www.grrasadios.com  or contact our customer service team at contactus@grrasadios.com to request a return authorization.
• In-Store Purchases: Returns can be processed at any GRRASADIOS store within 7 DAYS of purchase. Bring your original receipt or proof of purchase.

3. Refund Process

• Once your return is received and inspected, we will notify you via email about the status of your refund.
• If approved, a refund will be issued to the original payment method. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider.

4. Exchanges

• If you’d like to exchange an item for a different size or color, please follow the same return process and place a new order for the replacement item.
• If the item you wish to exchange for is out of stock, a full refund will be issued.

5. Shipping Costs

• Return Shipping: The cost of return shipping is the responsibility of the customer, unless the item is damaged or incorrect.
• Original Shipping: Original shipping charges are non-refundable unless the return is due to an error on our part.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at contactus@grrasadios.com with your order number and photos/videos of the damage. We will provide you with a prepaid return label and offer a full refund or replacement.

7. How to Contact Us

• If you have any questions about your return or refund, please reach out to our customer service team at contactus@grrasadios.com.

We are committed to providing you with a hassle-free shopping experience, and we appreciate your understanding and cooperation.

Cancellation Policy for GRRASADIOS

At GRRASADIOS we strive to ensure that every customer is fully satisfied with their purchase. However, we understand that sometimes plans change. Below is our cancellation policy for orders placed with us.

1. Order Cancellation Before Shipment

• If you wish to cancel your order before it has been shipped, please contact our customer service team at contactus@grrasadios.com within 48 hours of purchase.
• We accept cancellations within 48 hours of placing your order.
• Once your order has been cancelled, you will receive a full refund to the original payment method.
• If the order has already been processed for shipment, we will not be able to cancel it. In this case, you can initiate a return once the item arrives.

2. Order Cancellation After Shipment

• Once your order has been shipped, cancellations will no longer be accepted.
• If you no longer wish to keep the items, you can return them according to our Return Policy.

3. Non-Refundable Items

• Certain items, such as personalized or custom-made products, may not be eligible for cancellation or return. Please check the product page for specific details.

4. How to Cancel an Order

• To cancel your order, please contact our customer support team contactus@grrasadios.com  as soon as possible. Provide your order number and details of the items you wish to cancel.
• If the cancellation is accepted, you will receive a confirmation email.

5. Refund Processing

• Refunds for cancelled orders will be processed to the original payment method. Please allow 5 – 10 business days for the refund to be reflected in your account, depending on your payment provider.

6. Changing or Modifying Orders

If you need to modify your order (e.g., change the size, color, or shipping address), please reach out immediately. We will do our best to accommodate changes before your order is shipped. However, once an order has been processed or shipped, changes may not be possible.